Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for white-glove oversized items.
Do you offer international shipping?
Currently, CASA DIO SHOP ships to the contiguous United States, Canada, and select European countries. International shipping rates and delivery times vary by destination and package dimensions.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged or defective.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are the materials used in your furniture sustainably sourced?
Quality and ethics are at our core. We partner with artisans who prioritize sustainable woods, non-toxic finishes, and recycled textiles to ensure your home is both beautiful and eco-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Affirm for larger furniture purchases.